Do I need to provide any cleaning supplies?
The only tool we ask that our clients provide is a toilet scrubber— our cleaners provide everything else they need! A toilet scrubber can be provided for an additional $5 fee.
If I'd like to, can I provide my own supplies?
Certainly! If you have a product you’d like us to use on your home, please send us an email with its name and how you would like us to use it (i.e. in specific rooms, on specific surfaces, etc.) We reserve the right to deny requests, but we recognize that our customers tend to take their environmental commitments as seriously as we do; as long as you don’t ask us to use bleach or other harsh chemical solvents, we’re almost always happy to accommodate.
Likewise, if you have tools you’d like us to use in place of our standard kit, shoot us an email! Our customers often request that we use their personal vacuums, and we’re happy to do so: it lessens the load for our cleaners and helps us tailor our service to our customers’ specifications.
We ask that customers give us substitution requests at least 24 hours in advance of their cleaning, as this allows our cleaners to pack their kits accordingly.
What is your pet policy? Do I need to crate my dog during your clean?
Our pet policy is: firm support! We love our clients’ furry friends, and we rarely find that they interfere with our service. We just ask that you use your best judgment in determining how to house your cat or dog during our clean: if your pet is anxious or aggressive around strangers, it may be best to crate them while we service your home.
Do I have to be home while you clean my house?
No, you do not. We just need to be able to enter and exit your house.
Can I give Peace Lily Cleaning a copy of my house key?
We prefer that our clients store their keys on the grounds of their homes: in lockboxes or mailboxes, under doormats, etc. Whatever you feel most comfortable with! This policy helps to streamline our operation. It allows us to schedule cleaners flexibly without worrying about distributing key copies, and it lets our cleaners focus on providing excellent service.
What's your service area?
We are currently able to service homes within 30 minutes driving distance of Fishtown.
How do you take payment?
We accept payment by cash, check, Venmo, and credit card.
When do you take payment?
We take payments on the day of service. We ask that customers paying by cash or check leave their payments in their home for our cleaners to take with them. If a customer chooses pays by credit card, we’ll collect their information and charge their card day-of. If a customer chooses to pay by Venmo, we’ll arrange for them to send their payment to our company’s handle.
Do you have a cancellation policy?
Yes! Our deadline for penalty-free cancellations is twenty-four hours in advance of an appointment: as long as our customer contacts us before that deadline, we’ll gladly cancel or reschedule their appointment, free of charge. If a customer contacts us after that point, we assess a $50 cancellation fee unless we’re able to reschedule within a week of the cancelled appointment. Likewise, if our cleaner needs to cancel their service after the deadline expires, we forward our customer a $50 credit unless we’re able to reschedule within that period. We ask that customers who receive regular (i.e. bi-weekly, monthly, etc.) service give us at least a week’s notice when cancelling their contracts.
Do you clean under furniture? Do you clean in high places?
Our cleaners can move furniture weighing up to thirty pounds. For reasons of safety and time management, they cannot move larger furniture like couches, beds, and dressers, but they’re instructed to maneuver their vacuums and mops under large furniture as deeply as possible. They can also stand on step-stools up to two feet in height and are provided with extendable dusters that allow them to reach most ceilings and ceiling fans.
Can we add on items to our regular service?
Yes! We always accommodate our clients’ needs to the greatest extent we are able. Certain quick jobs, like cleaning the inside of a medicine cabinet or vacuuming the surface of a couch, can be added free of charge, but more time-consuming tasks, such as cleaning the inside of a refrigerator, can be added for a small fee. If you’re curious about special services, please feel free to contact us by phone or email.
What’s not included in regular service?
We don’t clean dishes or wash or fold laundry. We also will not handle any kind of bodily fluid or waste (blood, urine, feces, etc.).
Do I need to tip?
Tipping is not required, but it’s highly encouraged! Most customers tip between 10% and 20% of the cost of their cleaning. Our cleaners work hard to provide you and your home with excellent service; tips are one way of showing your appreciation for their labor.